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A Theme with 7 Layers

Discover what we will be talking about

This edition’s theme ‘The Art of Public Transport’ is all about aspiring to excellence in crafting and delivering public transport services.


The programme of the Summit will revolve around 7 main topics.

Customer service excellence

Public transport is first and foremost a service industry, revolving around the customer. As the needs and expectations of the customer grow higher, public transport must continue to advance and develop new services to keep customers happy at every step of their journey. From cleanliness and security in stations to punctual and reliable planning, our services should exceed customers’ needs. The sessions under this topic explore how to empower and properly motivate staff, and create a customer-centric company culture to ensure excellent customer service from the beginning to end of each passenger’s journey.

Planning and governance for improving quality of life in cities

As urbanisation continues to grow, it is crucial for our sector to help optimise limited urban spaces with the goal of building more liveable cities. Well-planned urban public transport systems offer more opportunities for city residents, including access to jobs, shops, schools and recreational activities. Public transport can create a culture of social inclusion and promote a socially active lifestyle for city dwellers. This crucial topic will highlight the many ways in which public transport spurs economic growth and can create sustainable, flourishing and healthy cities.

Mobility as a Service and the new combined mobility paradigm

Public transport is and will remain the backbone of urban mobility. New services are complementing traditional systems to provide seamless door-to-door services. The challenge for the public transport sector today is to continue to harness the potential of digitalisation to better combine traditional modes with other modes of transport for instance with Mobility as a Service. The sector must also prepare for the successful integration of shared fleets of autonomous vehicles into existing mobility systems.

Attracting new talents and skills

In the current public transport market, there is a growing need for new talents and skills to help meet the rising mobility challenges of today and tomorrow. Digitalisation is a norm and we need to expect even bigger disruptions in the future. The mobility sector needs to properly train its current staff to adopt new skills, as well as hire employees from a new generation of talents. The Summit will stress the importance of diversity in the workforce and analyse the composition of the public transport workforce of the future.

Operational excellence

The public transport sector is investing in innovative solutions to optimise its services. The expansion of rail automation, as well as the rise of artificial intelligence, allow for predictive maintenance and enhanced operational performance. The global transition to lower emissions is underway with the largescale development of electric-powered vehicles. The next step for the sector is to prepare for the deployment of large fleets of electric buses. The Summit will be the perfect place to discover the latest research, global achievements and innovative projects to improve our performance across the sector.


Funding and financing

Regardless of their specific financial situation, urban transport providers all over the world are continually looking to strengthen the current funding model as well as develop new sources of funding and finance. Some financing models that will be examined include the cooperation of business communities that have a lot to gain economically from public transport, as well as the use of land-value capture as a source of revenue.

Harvesting innovation

Public transport is an art, constantly evolving and striving for excellence across all branches of the sector. Innovation is a key factor that drives us forward as we build the mobility solutions of the future. With each new challenge, such as digitalisation and growing urbanisation, we must remain flexible and creative, but also promote fresh perspectives and new ideas. In these sessions, discover the success stories of some new mobility players, as well as our expectations for the exciting future of urban mobility.