Minoru OGASAWARA is a researcher of Frontier Service Development Lab., Research Development Center of East Japan Railway Company. His research is focusing to improving JR East Group’s business by making use of various data, and he has experienced a wide variety of themes. Now he is researching how to improve customer experience at station by AI and robot. He acquired a Master’s degree in Information engineering from Tokyo Denki University, Japan in 2005. He joined JR East Information Systems in April 2005 and developed PASMO system (Automatic fare collection system with IC card). May 2018, incumbent.