Chris is a Principal Designer at Meld Studios, based in Sydney, Australia. Chris has over 20 years of experience in helping global organisations to understand their customers, and deliver simple, human, and engaging experiences, products and services.
At Meld Studios Chris is responsible for leading large scale service design and customer research initiatives across a diverse range of sectors, including government, transport, education, finance, property, and the cultural sector.
Chris has recently led a programme of human centred design in large-scale public transport development. This has been transformative in helping government better understand the needs and behaviours of customers. He was also the lead on our work with the State Library of Victoria which won the Good Design Award® for service design.