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Elizabeth is the Deputy Secretary of Customer Technology and Services. This TfNSW division uses new technology and innovation to deliver better, more responsive services for customers. Before joining TfNSW, Elizabeth was Director of Australian Programs for Save the Children Australia, leading a diverse workforce of over 500 people across Australia. Elizabeth spent 5 years at Transurban, as the Victorian Group General Manager in charge of the operations of CityLink in Melbourne.

Elizabeth has more than 25 years’ management experience across customer services, legal, company secretarial, compliance, risk, management, human resources and general operations. She holds a degree in Law and Economics, a Masters of Contemporary Asian Analysis and has completed the Advanced Management Programme at Harvard Business School in the USA. She is also a member of the Australian Institute of Company Directors. Elizabeth is passionate about employee engagement and embracing new technology to improve customer services.