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Annie Leung is the General Manager – Marketing & Customer Experience of MTR Corporation and has been working in communication, product development, digital marketing, customer experience and brand management for over 30 years. Annie is the pioneer to introduce Customer Relationship Management and Mobile Apps to enhance the service quality for rail customers. Currently she is responsible for the planning and strategic development of customer experience and launching of innovative and digital services in enhancing overall customer satisfaction, supporting the Corporation’s vision to become a global leader in customer service.

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