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Frequently Asked Questions

A Helpful Guide

  • How can I register?

    You can register online here.

  • Where is the Summit being held?

    The UITP Summit will take place at the state of the art Stockholmsmässan – Mässvägen 1, Älvsjö, Sweden.

  • How do I get to Stockholmsmässan?

    Stockholmsmässan is easily accessible by bus and train. Both buses and commuter trains stop at Älvsjö Station, which is right next to Stockholmsmässan (200 meter walk). The journey by commuter train from Stockholm Central Station to Stockholmsmässan takes around ten minutes. View more information here.

  • Are there any partner hotels I can book my stay with?

    C’acommodation is the official accommodation agency for the UITP Summit 2019.

  • How can I receive an invitation letter?

    To receive an invitation letter for the UITP Global Public Transport Summit 2019, you must first register and pay the registration fee in full. Send an email to the Registration Team in case you need to have more information about the visa invitation letter.

  • What if my visa is rejected, do I get my ticket reimbursed?

    Should you not be granted entry to Sweden, the registration fee will be reimbursed (minus a € 150 handling fee) if and only if you provide the Registration Team with an official document from the Swedish Embassy or Consulate rejecting the visa and proving that the application was made at least four weeks before the event.

  • What if I need to cancel my ticket?

    Please see below for cancellations procedures:

    Cancellations notified until 4 weeks prior to the event (12th May 2019) 100% refund minus an administrative fee of 150€. If the invoice has not yet been paid, the amount for the administrative fee remains due.
    Cancellations made after the above mentioned deadline No refund. If the invoice has not yet been paid, the total invoiced amount remains due.
    No shows No refund. If the invoice has not yet been paid, the total invoiced amount remains due.
    Early termination of attendance or unattended events No refund
    Visa rejection Should you not be granted entry to Sweden, the registration fee will be reimbursed (minus a € 150 handling fee) if and only if you provide the Registration Team with an official document from the Swedish Embassy or Consulate rejecting the visa and proving that the application was made at least four weeks before the event.
  • I bought a ticket but can no longer come, can a colleague of mine replace me?

    We are happy to accept a substitute colleague at any time. Requests for substitutions can only be made by e-mail to the Registration Team . The first substitution is free of charge. In the case that an Event Participant is substituted more than once, an administrative charge of € 150 will be applied.

  •  When and where will the social events take place?

    The Welcome Reception will take place on Sunday, 9 June 2019 at the Stockholmsmässan.

    The Networking Dinner will take place on Wednesday, 12 June 2019 at the Stockholm City Hall.

    See more about social events at the UITP Summit.

  • Can I bring an accompanying person to all social events?

    Please note an accompanying person is defined as a spouse or partner. No colleagues or friends will be accepted. The Welcome Reception is open without added charge. However, if you would like to bring someone to the Networking Dinner a fee will be charged for securing the seat. Please send an email to the Registration Team for more information.

  • I am an exhibitor can I buy a ticket to the Networking Dinner?

    The Networking Dinner is primarily reserved to delegates and their accompanying persons. Depending on the capacity, extra tickets will be made available to purchase on site for exhibitors to join the Networking Dinner. Please send an email to the Registration Team for more information.

  • What is the deadline to make a stand booking?

    There is no particular deadline as long as we still have free spaces at the exhibition.

    However the exhibition spaces are filling-up quickly, and the earlier you book, the better location you will be able to have.

    Also please keep in mind that there are deadlines for placing orders, shipping materials and for including your company profile in the exhibition catalogue (these deadlines vary from a few months to few weeks before the exhibition starts).

    Please refer to the Deadline Table in the Technical Guide (page 9).

  • Can I temporarily reserve a stand free of charge?

    Yes, we can temporarily reserve a stand for you for a certain period of time. After this time, if you do not send a signed Exhibition Entry Form, your reservation will be cancelled and the stand will be put back on sale.

  • How much is the booking price per square meter?

    You’ll find a price breakdown in the Exhibition Entry Form. The price depends on the size of the space you want to book and whether it is equipped or space only.
    Good to know:  UITP members benefit from a discounted rate.

  • What are the terms and conditions of the booking?

    Please look for Item 5 in page 2 of the Exhibition Entry Form. We advise that you read thoroughly the information and rules in the Entry Form.

  • Is it possible to merge two stands or more?

    Usually yes, depending on the layout of these stands. For questions on merging any specific stands, please contact the Exhibition Team.

  • Can we change our location after booking the stand?

    Yes, it is possible to move to another space that is available, providing that it is the same size or bigger than your current space.

  • Can we change the type of our stand from equipped stand to space only or vice- versa?
    Yes, but this needs to be done well before the exhibition starts and has to be approved by the Exhibition Team.
  • Can we change our location after booking the stand?

    Increasing your space is possible, subject to availability.

    Reducing your space is possible until 30 November 2018. Please be aware that there is a fee for reducing the space: If you choose to reduce the size of your stand, you will be charged € 50  per m² of reduced space.

    No reduction of space will be accepted after 30 November 2018 and total price of the initially reserved m² remains due.

  • Can I cancel my booking after signing the Entry Form?

    Unfortunately, this is not possible. As we are less than 1 year away from the beginning of the exhibition. All stand bookings must be paid in full.

  • When can we start building our stand? What are the timings of the exhibition?

    Check the Exhibition Time Table in the Technical Guide (page 6).

  • How many exhibitors’ badges do I receive?

    We provide up to 50 free of charge exhibitor badges.

    Need extra exhibitor badges?  Please contact the Exhibition Team.

  • I am an exhibitor, how can my clients visit the exhibition for free?

    Yes, you will be given 50 promotion codes and a link to our online registration system. You can communicate this to your clients, and they can redeem a free exhibition visitor badge.

    Need extra promo codes? Please contact the Exhibition Team.